Shipping & Replacement Policy
How your Tattwas order reaches you, and what to do if it arrives damaged.
DraftThis policy wording is awaiting final approval and may change before it is published.
Replacement only
If your order arrives damaged, we replace it. Damaged items are not refunded.
Report within 2 days
Tell us about any damage within 2 days of delivery.
Unboxing video required
Record a video while opening the package. We need it to arrange a replacement.
01Where we ship
We ship to addresses across India through our courier partners. Delivery availability can vary by pin code and courier serviceability.
02Shipping charges
Any shipping charge for your order is shown at checkout, before you pay.
03Dispatch and tracking
Once your order is dispatched, you will receive tracking details by email or SMS so you can follow your shipment.
Delivery times depend on your location and the courier. Weather, courier delays and high order volumes can occasionally slow a delivery.
04Damaged items are replaced, not refunded
If a product arrives damaged, we will replace it. We do not offer refunds for damaged items.
05Report damage within 2 days
Contact us within 2 days of delivery if your order arrives damaged. Please include:
- Your order number
- A short description of the damage
- Your unboxing video
Damage reported more than 2 days after delivery is not eligible for replacement.
06The unboxing video
Please record one continuous video from the moment you start opening the sealed package until the product is fully unpacked, with the shipping label and the damage clearly visible.
We are unable to arrange a replacement without an unboxing video.
07What happens next
Our team reviews every request and will confirm the next steps with you once we have looked at your video.
Questions about this policy?
Our team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.